49 jobs found

Job Description Global Response Cener Supervisor manages the day-to-day work activities for assigned Global Response Center (Tier 1) inclusive of the people, process, systems and measures. Manage technical staff responsible for Tier 1 response center delivery activities including collecting client information for ticket creation, incident management, event management, problem management and related ITIL processes to ensure client troubleshooting is resolved in a high quality and professional manner. Employ structured and disciplined practices to ensure consistent technical support and service delivery in a 24X7 environment are consistent with company initiatives and client expectations. Manage and achieve financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure activities are achieved that meet corporate client satisfaction objectives as well as internal and external SLAs. Essential Functions:...

Job Description If taking your sales career to the next level is your goal, please apply. The Inside Sales Representative position offers training and career advancement into the Technology arena. You start by learning and selling Black Box products and services to existing customers as assigned to achieve or exceed assigned quota objectives primarily through virtual communications and interactions. The Inside Sales Representative provides support to Regional Enterprise Sales Director and Account Managers: facilitating and executing sales opportunities, and helping to prospect and develop the territories. Responsibilities Work as part of an account team to develop and support existing accounts as assigned. Assist the customer in executing transactional opportunities. Accountable for maintaining and growing assigned accounts by building relationships, solution selling and closing. Provide support in researching Accounts to seek out possible lead opportunities. This...

Job Description The Enterprise Sales Rep is the catalyst behind Black Box's success as an organization. As a consultative sales professional, you are responsible for driving revenue growth and bringing in net new business from enterprise prospects and current customers through WebEx and virtual sales tools. The Account Manager helps solve the business needs of prospects and customers by aligning those needs and objectives with Black Box solution(s). You own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline. The benefit of this position is there is no need to travel and the work will be done virtually with customers. Our program offers the support and training you need. You will focus on key competencies for a successful sales career at Black Box including value-based selling, relationship management, sales technology, technical skills, and coaching. This program is just the...

Job Description Deliver and configure network infrastructure equipment, services and solutions needed to support client networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as computers, network equipment and/or other telecommunications and network devices as well as advanced services such as wireless, audio visual, video conferencing, and physical security. Primary Roles & Responsibilities On-site support at client premises performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions. Physically install, configure and test network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets. Employ appropriate troubleshooting techniques for network performance issues....

Job Description Primary Roles & Responsibilities Supporting deployment of Data Centre physical infrastructure as per standards Racking & Staking Cable Management (Data & Power) with redundancy Installing, replacing, and troubleshooting Data & Power Cables and Server Hardware Handling Data Center Server components [ex. Enclosure/Blade Servers, Mother Board, DIMMs (memory) Hard drives, solid state drives, etc.] Working within a ticket-based environment with daily updates (Service Now) Ability to perform repetitive tasks, stand throughout an 8-hour shift, and lift or move up to 50 lbs. of equipment as needed Movement of equipment using pallet jacks or other assisted lifting equipment. Knowledge of handling a Ladder inside the Data Center. Inform operations management regarding procedures and/or status of work orders to provide necessary information for making decisions, taking appropriate action and/or complying...

Job Description The Director - Multisite Delivery will be responsible for all programs that fall under "multisite" delivery teams and overall delivery to our partners. The strategic leader of the management team, develops and guides the development and future growth of the Multisite Delivery team. The role will develop and implement the strategic vision for the team alignment with overall company objectives and provide the leadership and subject matter expertise to assure the consistent execution of this vision. The right individual will spend time Identifying, recommending, and implementing best practices, methodologies, and industry trends. This person in this role will supervise Program Managers and individual contributors. Location: Plano, TX Primary Roles & Responsibilities: Provide leadership, strategic direction, and attainment of performance metrics for the program/project management delivery, resource management, quality management, professional...

Job Description Provide global leadership of our shared field services teams to develop the annual budget, gross profit & OPEX targets and overall corporate financial metrics. Direct and coordinate operations to meet or exceed performance metrics in quality, delivery, cost and profit, productivity, and continuous improvement. Also assist in providing, as required, P&L forecasts to ensure visibility to financial expectations. Lead the shared field services team to surpass customer satisfaction and internal and external SLAs through the implementation of metrics to ensure daily operations meet all requirements in a predictable and repeatable manner and provide growth and return to company stakeholders. Drive the team to work collaboratively across all levels and departments of the organization and ensures a seamless transition of work activities to execute operations functions. Primary Roles & Responsibilities: Provide leadership and attainment of performance...

Job Description Primary Roles & Responsibilities: • Analyze all quality and development needs for new and existing employees, and effectively document, and communicate all new processes and procedures to team members. • Present reporting on quality assurance initiatives that are in alignment with company and individual improvement objectives. • Perform frequent remote and side-by-side Quality Assurance monitors and provide any performance improvement feedback to all team members. • Assist with/or design refresher and new hire training classes based on interactive training techniques, and assessment tools that enable team members to achieve peak performance and exceed expectations. • Acts as 2nd level point of contact for technicians, subcontractors, customers from initial request through completion of work. Escalates issues to Service Desk Supervisor if unable to resolve them. • Provides backup to other team members as needed and performs other duties...

Job ID 2022-5067 Responsibilities OBXtek is currently staffing for Test Manager to support Air Education and Training Command (AETC) and provide expertise is in direct support of learning and data management for Force Development (FD) Recruit, Train, and Educate (RT&E) systems and will perform work as part of a government-led multi-functional team. Rresponsibilities: Supports the Government Test Director and works a part of a Government-led multi-functional team, supports the overall Learning Services effort that perform analyses and translate business needs to create high-quality business requirements and functional specification documentation. Core tasks includes: - Coordinate dates and information for User Acceptance Testing (UAT) and volunteer testers - Track all test dates and test focus areas - Provide technical support to testers prior to and following tests - Review test plan and make technical recommendations - Request, consolidate and...

Job ID 2022-5068 Responsibilities OBXtek is currently staffing for n Information System Security Manager (ISSM) to support Air Education and Training Command (AETC) and provide expertise is in direct support of learning and data management for Force Development (FD) Recruit, Train, and Educate (RT&E) systems and will perform work as part of a government-led multi-functional team. Primary cybersecurity technical advisor to the Authorizing Official (AO), PM, and Information System Owners (ISO). The ISSM will serve as a member of any appropriate Configuration Control Boards or steering groups to address cybersecurity and DoD Risk Management Framework (RMF) issues as determined by HQ AETC A3G Information Systems Cybersecurity Office (ISCO), Principle Cybersecurity Advisor. Responsible for successful implementation and functionality of security requirements and appropriate information technology (IT) policies and procedures that are consistent with the organization's mission...