2 jobs found

These Roles are 100% Remote! As a part of Fraud Services, the Fraud Detection and Risk Analysis team focuses on detecting and preventing fraud related activity to minimize losses to the bank and enhance our relationships with our customers. We execute on a pro-active strategy of fraud detection, protecting both the bank and our customer, while providing shareholder value. About the Job Perform a variety of complex and specialized tasks associated with identifying suspected deposit fraud, counterfeit checks, and other potential fraud related transactions. Perform detailed examinations on depository relationships and transactions to confirm or disprove potential fraud related transactions and related activity. Essential Job Functions Perform detailed analysis on depository accounts that appear to have activity that would support suspicions of deposit fraud or counterfeit check activity and provide detailed documentary evidence to support findings. Take...

GENERAL SUMMARY: The Service Desk Coordinator is responsible for handling first level support of service requests.  This includes being responsible for the daily monitoring and managing of incoming client tickets and assigning these tickets to the appropriate resource.  We are looking for someone who takes pride in providing excellent customer service, is very organized with strong ticket scheduling, tracking and monitoring skills, to stay on top of ticket flow and ensure customer satisfaction.  MSP experience a plus. Essential Duties and Responsibilities:           Service inbound calls, while building relationships with our clients. Create service requests in our ticketing system. Assign tickets to service desk team and prioritize scheduling. Manage ticket board and ensure all tickets are being handled timely. Coordinate all service work to be scheduled Monitor the remote monitoring and management system alerts and notifications, and respond accordingly....