2 jobs found

Field Service Technician Status: Non-Exempt (hourly)                                                             Department: Field Service Position Summary The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.  Core Duties and Responsibilities Maintenance and service of fuel cells at customer sites. Performing diagnostics, troubleshooting, and evaluations to maintain...

JOB SUMMARY The primary function of this position is to provide technical support related to hardware, software and applications for products to Field Engineers, Service Representatives and Customers. This position utilizes product knowledge and hands-on technical experience to troubleshoot, test, and validate RMA repairs and production systems prior to customer shipment, dispatch field service engineers, prepare service quotations, resolve problems and answer questions for a wide variety of people inside and outside the company. Additionally, this position maintains the customer service database, and generates reports as requested. DUTIES AND RESPONSIBILITIES Provide primary phone/e-mail support to respond to software, hardware and application questions and problems for products from Customers, Service Representatives and Field Engineers. Assumes ownership of customer questions/problems received until resolution. Troubleshoot and provide technical assistance to...