Oct 22, 2021
GENERAL SUMMARY: The Service Desk Coordinator is responsible for handling first level support of service requests. This includes being responsible for the daily monitoring and managing of incoming client tickets and assigning these tickets to the appropriate resource. We are looking for someone who takes pride in providing excellent customer service, is very organized with strong ticket scheduling, tracking and monitoring skills, to stay on top of ticket flow and ensure customer satisfaction. MSP experience a plus. Essential Duties and Responsibilities: Service inbound calls, while building relationships with our clients. Create service requests in our ticketing system. Assign tickets to service desk team and prioritize scheduling. Manage ticket board and ensure all tickets are being handled timely. Coordinate all service work to be scheduled Monitor the remote monitoring and management system alerts and notifications, and respond accordingly....
Corserva Trumbull, CT, USA Full-Time