2 jobs found

Crossmedia is the global media independent ad agency.  We’re committed to doing media and business the right way, guided by the principles of TRUST, REASON and the pursuit of HAPPINESS. Crossmedia US was founded in NY in 2000 and is one of the largest minority-owned full-service media planning & buying agencies in the nation. Together with our network partners in Germany and the UK, we are 600+ Crossmedians worldwide with big ambitions to continue to grow with soul. We focus on what media agencies should do: create innovative connections between brands and people regardless of channel or budget. And, we do it in an honest way. We are and always have been a values-based organization. We earn our clients TRUST by ensuring media transparency in our business model and objectivity in decision-making. We apply REASON & logic to everything and have one of the leading analytics groups in the industry committed to uncovering data insights to drive solutions. The pursuit of...

GENERAL SUMMARY: The Service Desk Coordinator is responsible for handling first level support of service requests.  This includes being responsible for the daily monitoring and managing of incoming client tickets and assigning these tickets to the appropriate resource.  We are looking for someone who takes pride in providing excellent customer service, is very organized with strong ticket scheduling, tracking and monitoring skills, to stay on top of ticket flow and ensure customer satisfaction.  MSP experience a plus. Essential Duties and Responsibilities:           Service inbound calls, while building relationships with our clients. Create service requests in our ticketing system. Assign tickets to service desk team and prioritize scheduling. Manage ticket board and ensure all tickets are being handled timely. Coordinate all service work to be scheduled Monitor the remote monitoring and management system alerts and notifications, and respond accordingly....