57 jobs found

Job Description Essential Functions: • Proactive alarm management for various customers covering network devices such as servers, firewalls, routers, call center ACDs. • Ensure service level agreements are maintained and exceeded. • Manage multiple monitoring, ticketing, and CRM tools to ensure proper workflow of support requests. • Call acceptance of customers requesting multiple levels of support for a wide range of products. • Prioritization, classification and escalation of incidents according to standard operating procedures. • Provide first level help desk support for both external and internal customers, encompassing: Desktop/Laptops, Software (mainstream and proprietary) Mobile Devices, Networking Devices, Printers, and Servers; with a focus on first call resolution. • Interact with team members, management, various internal departments, business partners, and third party organizations to maintain workflows, escalate, and ultimately resolve...

Job Description Primarily Roles & Responsibilities Drives aggressive year-over-year growth through developing model capable of supporting and sustaining high, double-digit revenue growth. Builds sales strategy, identifies new opportunities and provides organizational vision and communication to bolster the current success at Black Box; implements repeatable processes, systems and best practices that are required to ensure improved operations and increased customer acquisition. Establishes both short-term and long-term sales goals and monitors achievement, taking necessary action as needed to ensure sales targets are achieved; assess and identify improvements in the organizational model, team member profiles and account strategies to continually improve and scale operations. Understands the competitive landscape and develops strategies and initiatives to maintain a leadership position in the market; effectively identify and translate client needs into...

Job Description Summary: The Infrastructure Technician I performs skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, fiber optic cabling, communications cabling and other various low voltage cabling systems. Position Details: Hourly/Salary position based upon experience & skill level Long term contract with possible contract extension or hire Standard work hours: Mon-Fri 7:00pm-6:00am (OT as needed) Location: Mobile Worker - San Antonio, TX Travel Radius: San Antonio primary, but possibly up to 240 miles from San Antonio, TX Must have standard hand tools Essential Functions: Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials. Perform installation and service of low voltage category...

Job Description Summary: The Infrastructure/AVT Support Technician performs basic technical services for Black Box customers at a client site. This position utilizes tools, training and expertise to maintain various communication systems and network applications for Black Box customers, all while providing excellent customer service. Essential Functions: Infrastructure Support: Provide technology support for Black Box customers. Installs, adjusts and maintains technical systems and applications. Helps with installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems. Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site....

If you are qualified please send your resume to Kristie at [email protected] Operations Manager - Food Processing (split shift) Salary up to 100k plus bonus Relocation Reimbursement Available Located East of San Antonio – rural area. Hours are 12pm to 10pm   Blackrock Resources has a client that is looking for an Operations Manager with experience in food manufacturing arena. The Operations Manager will direct, and coordinate activities concerned with the safe production of company product to ensure timely completion with quality product.   Must have Experience BS Degree in Food Science, Management, or other closely related field GMPs, HACCP, OSHA, FDA, and USDA regulations Ability to prioritize and meet deadlines within specified time constraints. Superior problem-solving skills. Strong analytical and process management skills Continuous improvement Background Bilingual in Spanish would...

Job Description Essential Functions: Attending customer calls that are requesting multiple levels of support for a wide range of services. Provide first level customer support via phone and ticket generation system involving different customer requirements. Prioritization, classification and escalation of incidents according to standard operating procedures. Provide first level service desk support for both external and internal customers, encompassing: Desktop/Laptops, WiFi, Printers, and Servers; with a focus on first call resolution. Interact with team members, management, various internal departments to follow workflows, escalate tickets as required, and ultimately resolve incidents or service requests. Escalate irresolvable issues requiring Tier 2 support assistance within prescribed service levels and procedures for problem resolution in matters of greater complexity. Monitor tickets queues and ensure timely closure of all assigned...

Job Description An Associate Project Manager on Bank of American Project Management team assists other Project Managers and team members with customer new build, renovation or refresh projects from the planning through customer sign off. They will also be responsible to manage smaller scope projects to drive an exceptional customer experience while delivering upon key performance objectives. Success in this role will require project management capability, clear communication skills, and the ability to engage and influence stakeholders representing all areas of the business, across front-line personnel and supervisors. Primary Roles & Responsibilities: Execute NACS PMO standards, processes and methodologies in a consistent manner for project planning and execution activities including the following: Project planning fundamentals: initiating, planning, resourcing, scheduling and Project control fundamentals: monitoring, anticipating potential problems,...

CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://survitec.csod.com/ux/ats/careersite/4/home/requisition/1045?c=survitec Vacancy Title:  Sales Manager Vacancy Location:  US (Home) Engagement Type: Permanent, Full Time Your Company Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology. Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe. That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Silver Award by the Defence Employer Recognition Scheme. Your New Role Are you an experienced...

Job Description Global Response Cener Supervisor manages the day-to-day work activities for assigned Global Response Center (Tier 1) inclusive of the people, process, systems and measures. Manage technical staff responsible for Tier 1 response center delivery activities including collecting client information for ticket creation, incident management, event management, problem management and related ITIL processes to ensure client troubleshooting is resolved in a high quality and professional manner. Employ structured and disciplined practices to ensure consistent technical support and service delivery in a 24X7 environment are consistent with company initiatives and client expectations. Manage and achieve financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure activities are achieved that meet corporate client satisfaction objectives as well as internal and external SLAs. Essential Functions:...

Job Description If taking your sales career to the next level is your goal, please apply. The Inside Sales Representative position offers training and career advancement into the Technology arena. You start by learning and selling Black Box products and services to existing customers as assigned to achieve or exceed assigned quota objectives primarily through virtual communications and interactions. The Inside Sales Representative provides support to Regional Enterprise Sales Director and Account Managers: facilitating and executing sales opportunities, and helping to prospect and develop the territories. Responsibilities Work as part of an account team to develop and support existing accounts as assigned. Assist the customer in executing transactional opportunities. Accountable for maintaining and growing assigned accounts by building relationships, solution selling and closing. Provide support in researching Accounts to seek out possible lead opportunities. This...

Job Description The Enterprise Sales Rep is the catalyst behind Black Box's success as an organization. As a consultative sales professional, you are responsible for driving revenue growth and bringing in net new business from enterprise prospects and current customers through WebEx and virtual sales tools. The Account Manager helps solve the business needs of prospects and customers by aligning those needs and objectives with Black Box solution(s). You own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline. The benefit of this position is there is no need to travel and the work will be done virtually with customers. Our program offers the support and training you need. You will focus on key competencies for a successful sales career at Black Box including value-based selling, relationship management, sales technology, technical skills, and coaching. This program is just the...