54 jobs found

Job Description Global Response Cener Supervisor manages the day-to-day work activities for assigned Global Response Center (Tier 1) inclusive of the people, process, systems and measures. Manage technical staff responsible for Tier 1 response center delivery activities including collecting client information for ticket creation, incident management, event management, problem management and related ITIL processes to ensure client troubleshooting is resolved in a high quality and professional manner. Employ structured and disciplined practices to ensure consistent technical support and service delivery in a 24X7 environment are consistent with company initiatives and client expectations. Manage and achieve financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure activities are achieved that meet corporate client satisfaction objectives as well as internal and external SLAs. Essential Functions:...

Job Description If taking your sales career to the next level is your goal, please apply. The Inside Sales Representative position offers training and career advancement into the Technology arena. You start by learning and selling Black Box products and services to existing customers as assigned to achieve or exceed assigned quota objectives primarily through virtual communications and interactions. The Inside Sales Representative provides support to Regional Enterprise Sales Director and Account Managers: facilitating and executing sales opportunities, and helping to prospect and develop the territories. Responsibilities Work as part of an account team to develop and support existing accounts as assigned. Assist the customer in executing transactional opportunities. Accountable for maintaining and growing assigned accounts by building relationships, solution selling and closing. Provide support in researching Accounts to seek out possible lead opportunities. This...

Job Description The Enterprise Sales Rep is the catalyst behind Black Box's success as an organization. As a consultative sales professional, you are responsible for driving revenue growth and bringing in net new business from enterprise prospects and current customers through WebEx and virtual sales tools. The Account Manager helps solve the business needs of prospects and customers by aligning those needs and objectives with Black Box solution(s). You own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline. The benefit of this position is there is no need to travel and the work will be done virtually with customers. Our program offers the support and training you need. You will focus on key competencies for a successful sales career at Black Box including value-based selling, relationship management, sales technology, technical skills, and coaching. This program is just the...

Job Description Deliver and configure network infrastructure equipment, services and solutions needed to support client networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as computers, network equipment and/or other telecommunications and network devices as well as advanced services such as wireless, audio visual, video conferencing, and physical security. Primary Roles & Responsibilities On-site support at client premises performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions. Physically install, configure and test network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets. Employ appropriate troubleshooting techniques for network performance issues....

Job Description Primary Roles & Responsibilities Supporting deployment of Data Centre physical infrastructure as per standards Racking & Staking Cable Management (Data & Power) with redundancy Installing, replacing, and troubleshooting Data & Power Cables and Server Hardware Handling Data Center Server components [ex. Enclosure/Blade Servers, Mother Board, DIMMs (memory) Hard drives, solid state drives, etc.] Working within a ticket-based environment with daily updates (Service Now) Ability to perform repetitive tasks, stand throughout an 8-hour shift, and lift or move up to 50 lbs. of equipment as needed Movement of equipment using pallet jacks or other assisted lifting equipment. Knowledge of handling a Ladder inside the Data Center. Inform operations management regarding procedures and/or status of work orders to provide necessary information for making decisions, taking appropriate action and/or complying...

Job Description Primarily Roles & Responsibilities Drives aggressive year-over-year growth through developing model capable of supporting and sustaining high, double-digit revenue growth. Builds sales strategy, identifies new opportunities and provides organizational vision and communication to bolster the current success at Black Box; implements repeatable processes, systems and best practices that are required to ensure improved operations and increased customer acquisition. Establishes both short-term and long-term sales goals and monitors achievement, taking necessary action as needed to ensure sales targets are achieved; assess and identify improvements in the organizational model, team member profiles and account strategies to continually improve and scale operations. Understands the competitive landscape and develops strategies and initiatives to maintain a leadership position in the market; effectively identify and translate client needs into...

Job Description The Director - Multisite Delivery will be responsible for all programs that fall under "multisite" delivery teams and overall delivery to our partners. The strategic leader of the management team, develops and guides the development and future growth of the Multisite Delivery team. The role will develop and implement the strategic vision for the team alignment with overall company objectives and provide the leadership and subject matter expertise to assure the consistent execution of this vision. The right individual will spend time Identifying, recommending, and implementing best practices, methodologies, and industry trends. This person in this role will supervise Program Managers and individual contributors. Location: Plano, TX Primary Roles & Responsibilities: Provide leadership, strategic direction, and attainment of performance metrics for the program/project management delivery, resource management, quality management, professional...

Job Description Provide global leadership of our shared field services teams to develop the annual budget, gross profit & OPEX targets and overall corporate financial metrics. Direct and coordinate operations to meet or exceed performance metrics in quality, delivery, cost and profit, productivity, and continuous improvement. Also assist in providing, as required, P&L forecasts to ensure visibility to financial expectations. Lead the shared field services team to surpass customer satisfaction and internal and external SLAs through the implementation of metrics to ensure daily operations meet all requirements in a predictable and repeatable manner and provide growth and return to company stakeholders. Drive the team to work collaboratively across all levels and departments of the organization and ensures a seamless transition of work activities to execute operations functions. Primary Roles & Responsibilities: Provide leadership and attainment of performance...

Job Description Primary Roles & Responsibilities: • Analyze all quality and development needs for new and existing employees, and effectively document, and communicate all new processes and procedures to team members. • Present reporting on quality assurance initiatives that are in alignment with company and individual improvement objectives. • Perform frequent remote and side-by-side Quality Assurance monitors and provide any performance improvement feedback to all team members. • Assist with/or design refresher and new hire training classes based on interactive training techniques, and assessment tools that enable team members to achieve peak performance and exceed expectations. • Acts as 2nd level point of contact for technicians, subcontractors, customers from initial request through completion of work. Escalates issues to Service Desk Supervisor if unable to resolve them. • Provides backup to other team members as needed and performs other duties...

CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://survitec.csod.com/ux/ats/careersite/4/home/requisition/1064?c=survitec Vacancy Title:   Warehouse Operative Vacancy Location:   Houston, Texas Engagement Type :   Permanent, Full Time Your Company Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology. Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe. That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Silver Award by the Defence Employer Recognition Scheme Your New Role Are you...

CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://survitec.csod.com/ux/ats/careersite/4/home/requisition/1059?c=survitec What You Can Expect from the Role Key Responsibilities: Open and test the safety products, this includes weighing and repacking the equipment   Inspecting the first aid kits, ensuring that all items enclosed are in date and working Labelling the products Raise suggestions to improve our products and processes Ensure assigned daily workload is achieved to meet targets Write up reports following the inspection and tests, submit to the admin team for processing  You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career. The Experience, Qualifications and Skills You Will Have Essential Criteria Up to...

Job Description Essential Functions: Attending customer calls that are requesting multiple levels of support for a wide range of services. Provide first level customer support via phone and ticket generation system involving different customer requirements. Prioritization, classification and escalation of incidents according to standard operating procedures. Provide first level service desk support for both external and internal customers, encompassing: Desktop/Laptops, WiFi, Printers, and Servers; with a focus on first call resolution. Interact with team members, management, various internal departments to follow workflows, escalate tickets as required, and ultimately resolve incidents or service requests. Escalate irresolvable issues requiring Tier 2 support assistance within prescribed service levels and procedures for problem resolution in matters of greater complexity. Monitor tickets queues and ensure timely closure of all assigned...

Job Description Purpose of the Job: As a member of our dynamic Marketing team, your primary responsibility will be to provide outbound marketing functions. You will develop, coordinate, implement and/or project manage marketing communications programs or activities in support of campaigns developed in conjunction with the Product Managers and the Senior Marcoms staff. Marketing communication programs or activities include the areas of marketing collateral, product promotions, service and program communications in a variety of media, advertising, public relations and trade shows and all relevant modern digital marketing communications. Primary Roles & Responsibilities The successful candidate must have demonstrated ability to perform the following: • Plan and coordinate targeted marketing communications for product launches, marketing projects, and ongoing product/solution promotions into defined market segments. o Write copy and create messaging. o...