89 jobs found

Job Description Global Response Cener Supervisor manages the day-to-day work activities for assigned Global Response Center (Tier 1) inclusive of the people, process, systems and measures. Manage technical staff responsible for Tier 1 response center delivery activities including collecting client information for ticket creation, incident management, event management, problem management and related ITIL processes to ensure client troubleshooting is resolved in a high quality and professional manner. Employ structured and disciplined practices to ensure consistent technical support and service delivery in a 24X7 environment are consistent with company initiatives and client expectations. Manage and achieve financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure activities are achieved that meet corporate client satisfaction objectives as well as internal and external SLAs. Essential Functions:...

Job Description If taking your sales career to the next level is your goal, please apply. The Inside Sales Representative position offers training and career advancement into the Technology arena. You start by learning and selling Black Box products and services to existing customers as assigned to achieve or exceed assigned quota objectives primarily through virtual communications and interactions. The Inside Sales Representative provides support to Regional Enterprise Sales Director and Account Managers: facilitating and executing sales opportunities, and helping to prospect and develop the territories. Responsibilities Work as part of an account team to develop and support existing accounts as assigned. Assist the customer in executing transactional opportunities. Accountable for maintaining and growing assigned accounts by building relationships, solution selling and closing. Provide support in researching Accounts to seek out possible lead opportunities. This...

Job Description The Enterprise Sales Rep is the catalyst behind Black Box's success as an organization. As a consultative sales professional, you are responsible for driving revenue growth and bringing in net new business from enterprise prospects and current customers through WebEx and virtual sales tools. The Account Manager helps solve the business needs of prospects and customers by aligning those needs and objectives with Black Box solution(s). You own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline. The benefit of this position is there is no need to travel and the work will be done virtually with customers. Our program offers the support and training you need. You will focus on key competencies for a successful sales career at Black Box including value-based selling, relationship management, sales technology, technical skills, and coaching. This program is just the...

Job Description Deliver and configure network infrastructure equipment, services and solutions needed to support client networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as computers, network equipment and/or other telecommunications and network devices as well as advanced services such as wireless, audio visual, video conferencing, and physical security. Primary Roles & Responsibilities On-site support at client premises performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions. Physically install, configure and test network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets. Employ appropriate troubleshooting techniques for network performance issues....